Help Center
Find answers to your questions and get support from our team
Browse our frequently asked questions below, or visit our full FAQ page for more topics.
General
What age groups do you cater to?
We offer personalized tuition for students from Primary 1 through to A Levels and S6, covering the English and Scottish curriculums.
How are the online classes conducted?
Our classes are held live through our interactive online platform. We use high-quality video, digital whiteboards, and real-time collaboration tools to mimic an in-person classroom experience.
Can I choose my own schedule?
Yes, we offer flexible scheduling to fit around your family's needs. We have sessions available during weekdays, evenings, and weekends.
Are your tutors certified professionals?
Absolutely. All our tutors are subject matter experts with extensive teaching experience. They undergo a rigorous selection process and background checks to ensure the highest quality of instruction.
Enrollment & Billing
How do I enroll in a course?
You can start by booking a free consultation. Once we understand your child's needs, we'll recommend a program and guide you through the enrollment process on our dashboard.
Can I cancel my subscription anytime?
Yes, we offer flexible monthly plans. You can cancel or pause your subscription with notice, and we don't lock you into long-term contracts.
Do you offer group discounts?
Yes, we offer reduced rates for siblings and group bookings. Please contact our support team for a customized quote.
Courses
What courses does Cubex Learning offer?
We offer a wide range of courses including academics (SATs, GCSEs), languages, music, art, dance, fitness, and skill-based courses. Visit our courses page to explore all available options.
Can I access courses on mobile devices?
Yes, our platform is fully responsive and works on smartphones, tablets, and computers. You can access your courses anytime, anywhere.
Are the courses live or pre-recorded?
We offer both live interactive classes and pre-recorded content. Live classes allow you to interact with instructors in real-time, while pre-recorded content provides flexibility to learn at your own pace.
How long do I have access to a course?
Access duration depends on the course type. Most courses provide lifetime access to course materials. For live classes, you can attend scheduled sessions or watch recordings.
Pricing & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and digital payment methods. All payments are processed securely.
Do you offer discounts for multiple courses?
Yes, we offer package deals and discounts for enrolling in multiple courses. Contact our sales team for more information about bulk discounts.
Is there a free trial available?
Some courses offer a free preview or trial period. Check the course details page to see if a trial is available for your chosen course.
What is your refund policy?
We offer a 14-day money-back guarantee. If you're not satisfied with your course, request a refund within 14 days of purchase. See our Refund Policy page for details.
Account & Technical
How do I create an account?
Visit our website and click 'Sign Up'. Fill in your details, verify your email, and you're ready to start learning!
I forgot my password. How do I reset it?
Click 'Forgot Password' on the login page, enter your email, and follow the instructions sent to your inbox.
What are the system requirements?
You need a modern web browser (Chrome, Firefox, Safari, Edge), a stable internet connection, and speakers/headphones for audio. For video calls, a webcam is recommended.
I'm experiencing technical issues. What should I do?
Try clearing your browser cache, disabling extensions, or using a different browser. If issues persist, contact our support team at enquiries@cubexlearning.com.
About Cubex Learning
Who are the instructors?
Our instructors are certified professionals with extensive experience in their respective fields. All instructors undergo rigorous vetting and training.
Do you provide certificates?
Yes, upon successful completion of a course, you'll receive a certificate of completion that you can download and share.
Can I contact my instructor?
Yes, you can communicate with your instructor through our platform's messaging system or during live class sessions.
Is my data secure?
Yes, we use industry-standard encryption and security measures to protect your personal and payment information. See our Privacy Policy for details.
Still Need Help?
Get in touch with our support team